Support & Services
Solutions > Support & Services
The Softlink Support team provides a comprehensive support service that help customers
to address there challenges using our solution. No matter where you are and what
is the issue our support team is there. Our standard operating procedure and practice
ensures prompt customer response and effective support service for your requirements.
Our aim is to provide best customer support and services.
With our support centre in Asia, we are able to deliver outstanding service to over
60,000 satisfied users across 3000 companies.
The Support Services will be provided by following modes for reporting any Query,
Defects and Requirements.
- Web-based Ticketing System
- Electronic Mail Support
- Support by Telephone
- Third party Online Chat tool
With our 20+ years deep domain expertise and experience we have build comprehensive
training program to train your staff on our software solution. To help you achieve
the most from your Softlink solution, we offer training programs customized towards
your specific IT environment, level of expertise, and business needs.
- Online Training
- Classroom Training (Softlink conference room)
- Onsite Training (Customer Location)
With our proven "4 Step" fastest implementation Program, Softlink has successfully
implemented "Logi-Sys" globally and trained 3000 users across 250 individual Location
in just 24 months and are handling 1 million transactions.
"4 step fastest implementation program"