Support & Services

Solutions > Support & Services

Support Service
The Softlink Support team provides a comprehensive support service that help customers to address there challenges using our solution. No matter where you are and what is the issue our support team is there. Our standard operating procedure and practice ensures prompt customer response and effective support service for your requirements. Our aim is to provide best customer support and services.

With our support centre in Asia, we are able to deliver outstanding service to over 60,000 satisfied users across 3000 companies.

The Support Services will be provided by following modes for reporting any Query, Defects and Requirements.
  • Web-based Ticketing System
  • Electronic Mail Support
  • Support by Telephone
  • Third party Online Chat tool



Training Service
With our 20+ years deep domain expertise and experience we have build comprehensive training program to train your staff on our software solution. To help you achieve the most from your Softlink solution, we offer training programs customized towards your specific IT environment, level of expertise, and business needs.

Training methods:
  • Online Training
  • Classroom Training (Softlink conference room)
  • Onsite Training (Customer Location)



Implementation Service
With our proven "4 Step" fastest implementation Program, Softlink has successfully implemented "Logi-Sys" globally and trained 3000 users across 250 individual Location in just 24 months and are handling 1 million transactions.
"4 step fastest implementation program"
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